Custom Order Policy

Please review before submitting payment. By submitting payment toward a custom order, you acknowledge and agree to the terms below.

DESIGN & ORDER APPROVAL

Customers are responsible for reviewing all design and order details, including spelling, colors, placement, garment style, quantity, and sizing before approval. Once a design is approved and production begins, changes may not be possible. Design fees are non-refundable.

SIZING

Customers are responsible for selecting sizes based on the measurements or size chart provided. Sizing and fit may vary slightly by garment, manufacturer, and material. Custom items cannot be returned, exchanged, or refunded due to incorrect size selection or fit preference.

PRODUCTION TIME

Custom orders generally require approximately 4–6 weeks for production before shipping, unless otherwise stated. Turnaround times are estimates and may be affected by material availability, order volume, holidays, manufacturing, or other unforeseen delays. Significant delays will be communicated when possible.

CUSTOM MANUFACTURING

Because each item is custom made, minor differences in color, stitching, embroidery, print, patch placement, or other details may occur between the digital mockup and finished product. Reasonable manufacturing variations are not considered defects.

SHIPPING

Shipping time is separate from production time and may be subject to carrier delays. Customers are responsible for providing an accurate shipping address. Carrier-related loss, damage, or delivery issues will be reviewed according to the carrier's applicable policies and claim process.

FINAL SALE & ACKNOWLEDGMENT

All custom orders are final sale. Returns, exchanges, and refunds are not accepted for sizing, fit preference, changes of mind, approved design choices, or reasonable manufacturing variations.

By submitting a design fee, deposit, or production payment, the customer confirms that they have read, understood, and accepted these terms.